Refund Policy
Unused Tteok
Within 14 days of purchase, you can get a refund for the Tteok from that order you have not used. If you used some of them, we refund in proportion: refund = amount paid × (unused Tteok ÷ total Tteok in the order, including bonus Tteok). Bonus chats have no cash value and are not counted. Email support@dawonlabs.com with your order number.
Used Tteok
Tteok already used for a delivered reading are not refundable. If a reading cannot be generated because of a technical problem, no Tteok is used (Tteok are only deducted after a reading is delivered). Tteok received as a gift are not eligible for monetary refunds.
Moon Rabbit Plus
Cancel during the 7-day free trial and you will not be charged. After a payment, canceling stops future renewals and you keep Plus until the end of that period; the period already paid for is not refunded in part, except where the law requires a refund. If you were charged by mistake, contact support@dawonlabs.com.
How refunds are paid
Refunds are sent to your original payment method through the payment processor you paid with (Whop; Gumroad if you paid through Gumroad; Toss Payments for payments in Korea once they open), usually within 5–10 business days. Payment processing fees are kept by the payment processor, so the amount you get back can be a little less than what you paid (for example, a US$4.99 purchase refunds about US$4.35).
Effective date: November 9, 2026